Saka

Current language: EN

Kotiintoimitussivun herokuva

Saka Complaint

 
Usein kysyttyjä kysymyksiä reklamaatioista

We Handle Complaints Responsibly and Professionally

  • If your car develops a defect or fault after the purchase, you must notify us without delay. Please fill out the form at the bottom of the page, and we will contact you as soon as possible. Complaints are handled in the order they are received and only in writing to avoid misunderstandings.
  • Important: If the defect requires a visit to a repair shop, do not take the car there yourself before you have submitted a complaint to us and we have provided you with further instructions.
  • In urgent situations, such as a breakdown due to a technical fault while traveling, we recommend first contacting your own insurance company.
Saka is responsible for the cars it sells in accordance with consumer protection law. Saka follows the guidelines of the Finnish Competition and Consumer Authority (KKV) and the recommendations of the Consumer Disputes Board (KRIL). If you purchased SakaVarma additional coverage along with your car, we will carry out repairs in accordance with our terms and conditions, in addition to consumer protection law.

Repairing the Car Is the Primary Remedy for a Defect

Repairs are carried out at a repair shop designated by Saka and primarily using used parts, as the car is restored to a condition consistent with its mileage. If you prefer, you may arrange for new parts to be used during the repair on a case-by-case basis for an additional charge.
If the car's maintenance or repairs have been neglected by the user, scheduled services have been performed contrary to the manufacturer's instructions, or the car has been used improperly, the liability for defects will be void. Normal wear and tear, such as brake replacement or replacement of worn suspension components, is not covered under general defect liability.

Reclamation

With this form, you can submit a reclamation to us

We're sorry that you have to spend your time filing a reclamation. We handle every case personally and carefully. Please describe the reason for the reclamation as briefly and concisely as possible to help us process the matter faster. Please avoid long AI-generated texts.

Here's how to submit a reclamation we can process quickly:

  • Tell us only what's relevant: What is wrong with the car and how might it affect the use of the car?
  • In your own words: A few clear sentences are enough. Long or complicated explanations are not needed.
  • Precise attachments: Please attach photos, a diagnosis from the repair shop, or other relevant documents (PDF/image).
  • One report is enough: To avoid duplicate work, please don't send the same reclamation multiple times.

Was your journey interrupted? If a technical fault prevents you from driving, please contact your insurance company to arrange towing to the nearest repair shop.

We will respond to your inquiry as soon as possible. Inquiries are handled on weekdays (Mon-Fri). We process reclamations only in writing to avoid misunderstandings.

Please note: for matters related to car maintenance, such as tires and servicing, you'll get the best help directly from your salesperson.

We aim to process new reclamations within the next two business days at the latest.

You can't trust luck, but you can trust Saka