We Handle Complaints Responsibly and Professionally
If your car develops a defect or fault after the purchase, you must notify us without delay. Please fill out the form at the bottom of the page, and we will contact you as soon as possible. Complaints are handled in the order they are received and only in writing to avoid misunderstandings.
Important: If the defect requires a visit to a repair shop, do not take the car there yourself before you have submitted a complaint to us and we have provided you with further instructions.
In urgent situations, such as a breakdown due to a technical fault while traveling, we recommend first contacting your own insurance company.
Saka is responsible for the cars it sells in accordance with consumer protection law. Saka follows the guidelines of the Finnish Competition and Consumer Authority (KKV) and the recommendations of the Consumer Disputes Board (KRIL). If you purchased SakaVarma additional coverage along with your car, we will carry out repairs in accordance with our terms and conditions, in addition to consumer protection law.
Repairing the Car Is the Primary Remedy for a Defect
Repairs are carried out at a repair shop designated by Saka and primarily using used parts, as the car is restored to a condition consistent with its mileage. If you prefer, you may arrange for new parts to be used during the repair on a case-by-case basis for an additional charge.
If the car's maintenance or repairs have been neglected by the user, scheduled services have been performed contrary to the manufacturer's instructions, or the car has been used improperly, the liability for defects will be void. Normal wear and tear, such as brake replacement or replacement of worn suspension components, is not covered under general defect liability.
