Complaints and warranty matters for new cars
We also handle possible defects in new cars responsibly and professionally. With a new car, it’s important to distinguish between the factory warranty granted by the car manufacturer and the delivery and contract matters that fall under the dealership’s responsibility. This way, you can get your matter handled as quickly as possible by the right party:
Technical faults and warranty repairs (factory warranty): All new cars we sell come with a factory warranty granted by the manufacturer. If a technical fault covered by the warranty appears in your car, or a warning light comes on in the instrument cluster, you can contact any authorized service center of that brand directly. Warranty repairs and diagnostics are carried out at the brand service center free of charge using original parts, and this does not require a separate complaint to us.
Defects noticed at handover: If you notice deficiencies in the delivery of the car (e.g., an accessory you ordered is missing) or a cosmetic defect (e.g., a scratch in the paintwork at the time of handover), please notify us without delay. In that case, please fill in the form at the bottom of the page.
Urgent cases (journey interrupted): New cars typically include brand-specific roadside assistance or mobility coverage. If a technical fault prevents you from driving, we recommend first calling your car brand’s roadside assistance number, which is often available 24/7. Alternatively, you can contact your own insurance company to arrange towing to the nearest brand service center.
Conditions for warranty and liability for defects
To keep the warranty and liability for defects on a new car valid, the car must be serviced regularly in accordance with the manufacturer’s service schedule. The warranty and liability for defects lapse if the faults are caused by an external factor, misuse, neglected maintenance, or unauthorized modifications to the car. Normal wear and tear is not covered by the warranty or liability for defects.
